CARP HUNTERS EUROPE
A Memorable Fishing Trip
Booking Information
If you have some unanswered questions, please contact us via admin@carpcatfishhunterseurope.com
How does Covid-19 affect my booking?
There are currently no restrictions relating to Covid-19 when travelling to and from France – you do not need to be vaccinated or show proof of a negative test. There are no additional forms to complete.
Do you take bookings for part weeks?
Yes, but mainly at the start and end of season, or at the last minute. Most venues don’t like to accept them as they know they can probably sell the whole week and therefore they lose out by accepting a part-week booking early. Between May & October you would need to ring us around 2 weeks before you planned to go & we’d do our best to help you.
Do the lakes close in winter?
Some do, but the majority stay open. For more information please get in touch.
Are all your venues suitable for first time trips?
Not necessarily all. Good anglers are good anglers whether they have been to France before or not. Inexperienced anglers are, well .. inexperienced! We try to give lots of information about the venues and how they are fished successfully. The more information someone has the better, it gives confidence and we hope it helps everyone to get the most from their trip. Because we can offer you so much choice we don’t try to make your needs fit one lake – tell us what you’re after & we’ll suggest venues we think fit the bill … but of course, at the end of the day, it’s your decision.
What do you do with complaints?
Thankfully, we have had very, very few. If there is a problem we need to be notified at the time. This can be done by ringing our office, our telephone number is in our booking pack along with directions to the lake. We will try to resolve problems there and then with the venue owner. If you are still not satisfied we ask you to inform us in writing within 7 days of returning to the UK. We then contact the venue to get the facts. If there is a justifiable complaint we resolve it by negotiation.
If the venue has failed to fulfil their contract it may mean they remain unpaid and the client has a refund or other suitable compensation. Our track record for customer satisfaction is second to none and we aim to keep it that way by making sure that the venues are described accurately and honestly. It’s one of the main reasons we like the feedback forms because we get a true reflection of peoples own experiences & perceptions of the venue. All feedback eventually goes back to the lake. It tells us if something is not as it should be, but also it’s also great to get so many thanks and kind comments, not just for our own benefit but for the lake owners too. Remember, I’m here to help so don’t hesitate to ask me anything you’re unsure of. Bridget
How much is the Deposit?
The deposits vary depending on where the trip is going to, if it’s a France trip that your booking onto then we require a £200 deposit and for Croatia or Italy its £300 deposit which can be paid directly into our Business account. On receiving any money for your trip a receipt will be sent to you.
When does the final payment need to be made?
The final balance is needed 12 weeks before your trip, we will let you know at the time of booking when this date is.
Do you charge interest?
No – you can pay as and when you want as long as the final balance is settled 12 weeks before your trip.
Do I have to have the food package?
No not necessary however all the food packages come highly recommended.
Are there any disabled facilities?
This will depend on the lake – please feel free to message us directly for further information.
Can I drive, myself to the lake? If so is the price per person reduced
Some of our trips it is possible to drive yourself and you can reserve the swim with us- there may be a price difference depending on the lake.